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To view any of our products please call us on 021 125 4001 for appointment
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Conditions of Use

Terms & Conditions:

  • All sales are final.
  • All items shipped are at buyers expense unless arranged before hand.
  • We offer 3 months return to base warranty if the machine is faulty within the time period we will replace the faulty parts no cash refunds.
  • When making a payment an order reference MUST be used as it makes it very hard for us to find out who made the payment.
  • Full payment of the order must be paid within 3 days of ordering date.
  • We only allow pick up once funds are cleared.
  • The warranty on this product is void if the product is modified, altered, changed.
  • Understand that we are not responsible for any damage caused when our products is used in conjunction with any other products used by you.
  • You accept sole responsibility for the proper assembly,operation and regular maintenance of the product. This limited warranty is void if any product is damaged by accident, misuse,improper installation,or abuse, including tampering or damage in transit or while in use.
  • Make sure you agree to the terms and conditions.
  • We don't take any responsibility if you experience a problem with the software that comes with the vinyl cutter machine FREE of charge. You will need to contact Artcut directly to resolve this issue. We will not accept any return if the problem is a software issue.
  • As we try to make sure all the pictures are of the exact products sometimes they are a little bit diffrent and colour may vary depending on stock.

Technical Support:

We offer basic phone support which only includes help to cut out text with Artcut software that comes free of charge with our plotters. We do not support images or do any further support on this item. We don't support any other software.

Our Plotters and Artcut software DON'T work on Windows XP PRO or Windows Vista 64 bit.

They do however work on Windows 2000, Windows XP Home 32 bit and Vista 32 bit only.

We only give technical support on Windows XP Home. If you have anything else besides XP Home then technical support is not available.

If you have any problems with installing drivers or ArtCut Software then please check out How to Install page on our website.

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Vinyl Cutter Plotter Machines, Heat Press Machines, Mug Press Machines, Cap Press Machines and Plate Press Machines suppliers in New Zealand